Embracing the Complainer in Me
A couple days ago, I did something. Something I actually don’t even regret, but I am impressed that it got results.
Quick Backstory: My soon to be former roommates are trying to get into a two bedroom, with a much lower rent, but were denied- even when I consigned on the apartment. The management’s suggestion? Renew the current three bedroom lease, oh and by the way we are raising your rent. Jerks.
So we had sort of resigned ourselves to this situation: I’d be leaving the 3 bedroom, but renewing the lease and the two guys would be responsible for covering the rent. Yet when we went in to sign the paperwork something seemed to snap inside of me. Maybe it was the smug way they seemed to treat us, or the fact that we kept getting a lot of double speak from them, or maybe my man period started right that moment. I don’t know… I’m not a doctor. But what I do know is that I asked for a manager.
I know. I winced writing that just like I’m sure you did reading it.
I wasn’t planning on doing this, but it was happening all too quickly. Suddenly the words that were coming out of my mouth were used to paint a vivid picture of bait and switch, terrible double standards, and a monolithic company who had our collective balls in a vice and expected us to be grateful for the opportunity. I wanted to let the people in that office know that I wasn’t just displeased, I was damn mad.
I was angry that they didn’t even seem to care that they were putting my friends (the family I chose), in a financial bind. Angry that they didn’t care one of the roommates had lived in that complex for 10 years and had brought them new business. But most of all I was steamed that they merely said “I’m sorry sirs, it is just our policy.” That is not even close to an apology, it is a weak excuse.
After I had made it very clear how much the situation had unsettled me, the associate asked what they could do to help with the situation. Honestly, that had not been the point of the rant. All their moaning about how their policy couldn’t be bent had left me with just the intention of venting some of bile they had helped create, but it was an unexpected but very welcome opportunity. Asking what they could do was a step in the right direction. It was saying they actually were sorry about this iron clad policy, maybe there is another policy that I can bend for you to make the stay more comfortable. You know something that wouldn’t undo the fabric of space and time.
And you know what we found out a couple days later? Apparently that policy that couldn’t be bent at all? The one that seemed like the bedrock of their foundation and any attempt at molding it would bring down the very sky above us all? They were able to break it so the roommates could move in to the 2 bedroom as long as I co-signed, just as we had wanted.
The moral of this story? Sometimes you have to be that dissatisfied customer who is willing to make a statement even if there seems like there is nothing to gain. And you should definitely expect nothing, but on rare occasions, people will really hear you and come through in a way in which, even they didn’t think was possible.


